01844 217035

info@thelightingbug.co.uk

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Outdoor decorative lighting

Terms & Conditions

Contents:
Delivery and postage
Payment
Privacy policy
Returns
Email marketing
Copyright

 

Delivery and postage

We always aim to despatch your order as soon as possible within a maximum of 3-4 days of receipt. Our standard delivery service to addresses on the UK mainland is the Royal Mail First Class service or a courier service for bulkier items (sales items over 1kg will be sent Second Class). First Class post should arrive within 1-2 days; couriered items within 2-3 days. Please allow five days for all items.

For delivery to addresses outside the UK mainland and overseas, please contact us directly and we will do our best to arrange delivery to you at reasonable rates.

Postage charges:

On orders up to £15   -   £3.50
Orders of £15 to £30   -   £4.50
Orders of £30 to £50   -   £5.50
Orders of £50 to £100   -   £7.50
Orders over £100   -   FREE

Customers who live locally and do not wish to pay postal charges are welcome to telephone or email their orders to us directly and arrange collection
        
Payment
Payment can be made through our website using a Paypal account. If you would prefer to pay by cheque, please send to our contact address and allow time for the cheque to clear.

Returns
If for some reason you are not satisfied with your purchase, please contact us within seven days and arrange to return the product in its original packaging by nominated courier service or, in the case of small items, by post (retaining proof of posting). We will refund or replace the item within 30 days of the goods being received.

Email marketing
We only send emails to addresses that have been supplied directly to us by our customers and we will always remove addresses from our address book when requested to do so by those customers.

Privacy policy
We respect your privacy absolutely. When you make a purchase we will need to collect certain information to fulfil your order. However, we do not sell, rent or disseminate this information to any third parties for marketing or other purposes.

You can be confident that we will not disclose your details to anybody unless required to do so by law or unless you explicitly give us the authority to do so. Our website links to other sites. Please be aware that we are not responsible for the privacy practices of these other sites.

Copyright
All content in this website, including copyright, is owned or licensed to The Lighting Bug. Our customers are granted limited license to access and make personal, non-commercial use of this material, but may not download, modify, distribute or repost any part of it without express written consent from us.